Compliance and How We Are Regulated
In Partnership
Buisness Finance Services are particularly proud to be part of the In-Partnership network. We are able to meet FCA requirements as a result of the rigorous compliance support the network offers. Support which is built upon sound technology which is designed to deliver evidence of good consumer outcomes. In-Partnership also provide advisers with the ability to fully document the suitability of their recommendations and advice.
In-Partnership is a fast-growing network of over 500 investment, mortgage and protection advisers. The network exists ultimately to deliver high quality advice to our clients.
In Partnership is the trading name of The On-Line Partnership Limited. Authorised and regulated by the Financial Conduct Authority. FCA Registration Number 192638.
The FCA
Financial markets need to be honest, fair and effective so that consumers get a fair deal. The Financial Conduct Authority is the conduct regulator for 58,000 financial services firms and financial markets in the UK. Most adults in the UK are consumers of financial services. For instance, these include bank accounts, mortgages, credit cards, loans, savings and pensions. The FCA's primary objectives include ensuring an appropriate degree of protection for all consumers.
The FCA are an independent public body. They are funded entirely by the firms that they regulate, by charging them fees. The FCA succeeded the Financial Services Authority (FSA) in 2013. They are accountable to the Treasury, which is responsible for the UK’s financial system, as well as to Parliament. In short, the FCA ensure firms have their customers at the heart of how they do business. They also ensure we give customers appropriate products and services, and put consumer protection above our own profits or income. Because of the FCA, firms have strong incentives to treat consumers properly and strive to win their business on the basis of service, quality, price and innovation.
Complaints
Buisiness Finance Services strive to always deliver high quality advice and customer service to all of our clients to help them be financially secure. Customers are the heart of our business and we endeavour to treat customers fairly. However, despite our best efforts, sometimes we may not live up to your expectations. We have prepared the booklet below so that you know your rights.
You can find the information booklet 'The Customer Disputes Resolution Process', in the link below:
The Customer Disputes Resolution Process.pdf
You can find information regarding the Financial Conduct Authority, and how they can help you, in the link below:
http://www.fca.org.uk/consumer